ICT service provider for SME’s
ICT service provider for SME’s
Count on K-Force as your all-in partner for ICT
in the broadest sense, thanks to ALL-IN* remote assistance!
Peace of mind.
Tailored to every SME.
Do you or one of your employees have a (difficult) question? Fire it up, without expecting a high bill! Are you looking for guaranteed continuity for the functioning of your organization and certainty about your company data, so that you can focus 100% on your business again? You can count on us. A team of more than 30 IT experts is available every day for you and your employees. With our managed support formulas, you also enjoy ALL-IN support (during office hours) for all* remote assistance in addition to numerous other benefits!
* The small print, but deliberately in the same font size. Office hours: Monday – Friday from 8:00 AM to 12:00 PM and from 1:00 PM to 5:00 PM. Larger projects, on-site assistance and consultancy are carried out on at ou hourly rate after mutual agreement. All other user questions and support from a distance (“remote”) are included in our ALL-IN support formula.
VIP prioritized service
Total peace of mind in terms of IT, tailored to every SME.
Our support formulas offer your SME a lot of useful benefits in the field of IT support
A dedicated contact person
Management of your IT
ALL-IN support
Direct contact with support
VIP repair service
Proactive 24/7 monitoring and maintenance
Remote SLA 2 business hours**
Onsite SLA < 8 business hours**
* Office hours: Monday to Friday from 8h00 to 12h00 and from 13h00 to 17h00. ** In reality, we usually process questions within 10 minutes and interventions are often carried out the same day.
IT audits for SMEs
In a constantly evolving and often business critical market such as IT, it is important to review your infrastructure on a regular basis: are you still working in a safe and efficient manner according to current standards? Can this be improved and is it appropriate to do so? Do you have a sufficiently reliable and secure (wireless) network? Aren’t you paying too much for maintenance and repair work to keep everything running?
We offer several types of audits, but the starting point is always to look at your organization’s specific situation and needs. No general theories and principles, but to the point advice you can get started with. Or we even perform (minor) optimizations on the spot.
360° analysis
We’ll kick in an open door right away: when have you had another IT audit done? IT is evolving at lightning speed, and in the meantime there are probably a lot of things you could use to improve efficiency and processes in general, without too much effort.
Using a free 360° analysis, our experts look at how you operate and what tools and hardware you could use to increase efficiency and security throughout your organization.
Extra tip: A network audit followed by a (rack/cabling) cleanup is a relatively small, one-time investment. But it does greatly increase efficiency when problem solving or if work needs to be done.
In-depth: quick fixes, tips & tricks
With mass hybrid working, we see that employees sometimes become a bit disconnected and tips to work optimally are less shared among themselves. But we see this happening equally in the workplace. Employees so often have numerous tools at their disposal that they do not yet use, or do not use optimally. It also often happens that employees have been working with outdated devices for some time or are struggling with certain problems without reporting them. As a result, many hours are lost to individual problem solving, whereas such problems can sometimes be solved by adjusting a simple setting.
In this audit, a 3rd line systems engineer takes the time to make the rounds through your company. Employees get a chance to ask questions, but our engineers also think along at a high level with the case manager(s). We review workflows with a critical eye and make suggestions to increase efficiency. These visits are charged at the usual hourly rate. With a one-time and relatively limited audit cost, you will already gain several percent in efficiency!
Some random examples of activities, quick fixes, tips & tricks during such visits:
Show employees how to work more efficiently in their daily activities (eg key combinations;
An employee always prints single-sided because his printer is not set up for double-sided printing;
Set up email addresses to easily and quickly email scans;
See whether an API link can be made between two internal tools (e.g. invoicing and accounting);
Intelligent document management;
Think along about implementing automation within your environment;
Structuring data with Power BI;
The latest tips & tricks about (Microsoft 365) apps;
Layout of a network topology;
...
Security audits
Ransomware is an ever-evolving form of malware designed to steal business-critical data to then sell this data or to encrypt files on a device, rendering any files and the systems that rely on them unusable. Malicious actors then demand ransom in exchange for decryption. Ransomware attacks are growing and are more sophisticated than ever. They are a sustainable and lucrative business model for cybercriminals.
In some cases, it is easier and cheaper to pay the ransom than to recover the data from a backup. However paying the ransom also does not guarantee that a victim’s files will be returned or that the system will be accessible again. Furthermore the affected network may still be infected and fall victim to a subsequent attack, (as they know that you’ll pay up).
Don’t let it get that far and find out what the points for improvement are in terms of security within your organization and whether your employees respond correctly to cyber threats, thanks to our security audit and baseline measurement.
How do we proceed?
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Our own repair center
Do you wish to send us a device to repair?
Please complete this form and send it back to us. You can also contact us directly by phone or by mail.
