IT service partner
IT Service provider
With focus on excellent support
Count on K-Force as your all-in partner for cloud & IT in the broadest sense.
K-Force is committed to provide you a personal and dynamic service.
Do you have a problem, a question or do you need some advice? We can help. We employ 30+ IT-experts with a vast experience in cloud & IT services. This way we are able to help you in any given situation.
Do you want a guaranteed continuity for the functioning of your organization, certainty about your company data, so you can once again focus 100% on your core business? You can count on us.
VIP prioritized service
By default, K-Force handles all requests by the First In First Out principle. In that way, every request is treated with an equal priority level. However, if you (regularly) need a faster service, you can opt for a VIP Business Contract. We can offer you a tailored solution based on your specific needs.
23000
+
processed tickets per year
Our business contracts offer you many benefits in terms of service
A dedicated contact person
For all commercial and technical questions about your IT and telecom.
Management of your IT
We enlist a complete inventory of your IT environment, your equipment, your different accounts and your passwords. We keep this information up-to-date to have it at your disposal, whenever needed.
Remote SLA
Based on our type of partnership, we commit to an agreed Service Level Agreement.
Onsite SLA NBD
If you have an issue that needs to be resolved on-site, we guarantee to be there the next business day, and at a reduced rate.
Direct contact with support
We provide you a direct contact by mail and by phone. Make use of our ticketing system and enjoy priority handling of all your requests.
VIP repair service
All repairs are handled in express service (first priority) at no extra cost.
A yearly technical check-up
Every year, we perform a complete technical check-up of your entire IT-park. The transport costs are included.
A yearly inventory
Of all devices to guarantee excellent support.
IT audits
In a constantly evolving and often business critical market such as IT, it is important to review your infrastructure on a regular basis: are you still working in a safe and efficient manner according to current standards? Can this be improved and is it appropriate to do so? Do you have a sufficiently reliable and secure (wireless) network? Aren’t you paying too much for maintenance and repair work to keep everything running?
How do we proceed?
1
We analyze your work processes.
2
We perform a review of your current IT solutions.
3
We analyze your security measures.
4
We make recommendations and personal offers, based on your specific needs.
5
We prepare the delivery, the installation and the configuration of the necessary hardware and software.
6
We plan specific appointments to perform the necessary migrations and/or installations.
7
After the installation, we follow-up to make sure the provided solutions are working as expected.
Our team of account managers is ready to help you
Christian
Jordan
Jurgen
Jean-Marc
Kaj
Kurt
Our own repair center
We have our own professional workshop with over 20 years of experience. Over the years, K-Force has become the reference in the region and far beyond as a reliable, qualitative and above all honest repair center. Our repair center is equipped with the latest tools and techniques. A team of experienced technicians handle PCs, Apple computers, printers, etc. on a daily basis.
Do you wish to send us a device to repair?
Please complete this form and send it back to us. You can also contact us directly by phone or by mail.
Our strengths
We welcome you in 3 differents languages.
We are experts in PC and Mac.
We are completely independent and thus not linked to any group or brand.
We offer a fast, reliable and professional service.
Honest diagnostics.
Every repair starts with a complete backup of the data present on your device.
K-Force has acquired more than 20 years of experience in different reparation techniques
K-Force is one of the few companies that is able to repair laptops, screen hinges, charging connectors and other difficult hardware problems that other repair centers often cannot repair.
A selection of our daily tasks
Data transfer from your current PC or Mac to your new device.
Cloning hard drives (a 100% identical copy of the content).
Recovery of lost or deleted data.
Removal of viruses.
PC cleanup & boost.
Setup of a backup and configuration
And much more!
How do we proceed?
1
We make an appointment to bring in your device for repair. You can contact us by phone or by mail. If you want to know the price of your repair in advance, you can request a target price in our repair center or by telephone on 02 / 380.23.32. Please note: this is often difficult to say in advance, and can only be confirmed after a complete analysis of the problem.
2
By default, we handle incoming repairs by the First In First Out principle. For an extra charge, we’ll handle your case as an express repair.
3
If the costs exceed € 100, we will contact you to avoid unexpected costs. When it is impossible to repair your device, or in case you refuse to repair your device, you’ll only the pay for the analysis costs.
4
When your device is repaired and/or ready for pick-up, we will contact you.
Remote or on-site assistance
Do you experience IT problems? We can probably fix them remotely. K-Force has a hotline with ticketing system and professional engineers. On business days, we are available from 8 a.m. to 12 noon and from 1 p.m. to 5 p.m.
Interested in a partnership or do you have any question? Contact us.
We welcome all questions and are eager to find the perfect solutions to respond to your specific needs.
Or call us now!
We are happy to discuss your project, in person or via video call.
Request a free consult with one of our IT or telecom experts to get to know each other and to look into your particular situation.
