ICT service provider for SME’s

ICT service provider for SME’s

with a focus on personal and dynamic support.

Count on K-Force as your all-in partner for ICT
in the broadest sense, thanks to ALL-IN* remote assistance!

Peace of mind.
Tailored to every SME.

With all-in we really mean “all-in”, because service is our strength. We are happy to tell you what we mean by that.
Do you or one of your employees have a (difficult) question? Fire it up, without expecting a high bill! Are you looking for guaranteed continuity for the functioning of your organization and certainty about your company data, so that you can focus 100% on your business again? You can count on us. A team of more than 30 IT experts is available every day for you and your employees. With our managed support formulas, you also enjoy ALL-IN support (during office hours) for all* remote assistance in addition to numerous other benefits!
* The small print, but deliberately in the same font size. Office hours: Monday – Friday from 8:00 AM to 12:00 PM and from 1:00 PM to 5:00 PM. Larger projects, on-site assistance and consultancy are carried out on at ou hourly rate after mutual agreement. All other user questions and support from a distance (“remote”) are included in our ALL-IN support formula.

VIP prioritized service

By default, K-Force handles all requests by the First In First Out principle. In that way, every request is treated with an equal priority level. The only and clear distinction we make is that our customers with a managed support formula receive preferential treatment. Do you also want to be able to count on our emergency helpline outside office hours (24/7)? This is possible upon request. From our “secured” agreements in combination with a firewall managed, we are also committed to security as a “total partner”. By this we mean that we proactively take care of the concerns about protection, retention and general security of company data.
Total peace of mind in terms of IT, tailored to every SME.
54000 +
processed tickets per year

Our support formulas offer your SME a lot of useful benefits in the field of IT support

K-Force dedicated contact person

A dedicated contact person

For all commercial and technical questions about your IT and telecom.
K-Force IT management

Management of your IT

Management and mapping of your IT environment. Eg. storage of passwords, accounts, devices, ... in a secure environment for better follow-up.
K-Force yearly IT inventory

ALL-IN support

All remote assistance during office hours* is included. The ultimate peace of mind!
K-Force direct contact with support

Direct contact with support

We provide you a direct contact by mail and by phone. Make use of our ticketing system and enjoy priority handling of all your requests.
K-Force VIP repair service

VIP repair service

All repairs are handled in express service (first priority) at no extra cost.
K-Force yearly technical check-up of your computers

Proactive 24/7 monitoring and maintenance

Continuously centralized and automated (AI) management and maintenance of your environment. Depending on the specific formula, also security monitoring.
K-Force remote sla

Remote SLA 2 business hours**

The guaranteed response time to deal with your question.
Onsite SLA

Onsite SLA < 8 business hours**

If you have an issue that needs to be resolved on-site, we guarantee to be there within 8 business hours, and at a reduced rate.

* Office hours: Monday to Friday from 8h00 to 12h00 and from 13h00 to 17h00. ** In reality, we usually process questions within 10 minutes and interventions are often carried out the same day.


IT audits for SMEs

In a constantly evolving and often business critical market such as IT, it is important to review your infrastructure on a regular basis: are you still working in a safe and efficient manner according to current standards? Can this be improved and is it appropriate to do so? Do you have a sufficiently reliable and secure (wireless) network? Aren’t you paying too much for maintenance and repair work to keep everything running?

We offer several types of audits, but the starting point is always to look at your organization’s specific situation and needs. No general theories and principles, but to the point advice you can get started with. Or we even perform (minor) optimizations on the spot.

360° analysis

We’ll kick in an open door right away: when have you had another IT audit done? IT is evolving at lightning speed, and in the meantime there are probably a lot of things you could use to improve efficiency and processes in general, without too much effort.

Using a free 360° analysis, our experts look at how you operate and what tools and hardware you could use to increase efficiency and security throughout your organization.

Extra tip: A network audit followed by a (rack/cabling) cleanup is a relatively small, one-time investment. But it does greatly increase efficiency when problem solving or if work needs to be done.

In-depth: quick fixes, tips & tricks

With mass hybrid working, we see that employees sometimes become a bit disconnected and tips to work optimally are less shared among themselves. But we see this happening equally in the workplace. Employees so often have numerous tools at their disposal that they do not yet use, or do not use optimally. It also often happens that employees have been working with outdated devices for some time or are struggling with certain problems without reporting them. As a result, many hours are lost to individual problem solving, whereas such problems can sometimes be solved by adjusting a simple setting.


In this audit, a 3rd line systems engineer takes the time to make the rounds through your company. Employees get a chance to ask questions, but our engineers also think along at a high level with the case manager(s). We review workflows with a critical eye and make suggestions to increase efficiency. These visits are charged at the usual hourly rate. With a one-time and relatively limited audit cost, you will already gain several percent in efficiency!

Some random examples of activities, quick fixes, tips & tricks during such visits:

Show employees how to work more efficiently in their daily activities (eg key combinations;

An employee always prints single-sided because his printer is not set up for double-sided printing;

Set up email addresses to easily and quickly email scans;

See whether an API link can be made between two internal tools (e.g. invoicing and accounting);

Intelligent document management;

Think along about implementing automation within your environment;

Structuring data with Power BI;

The latest tips & tricks about (Microsoft 365) apps;

Layout of a network topology;


Security audits

Ransomware attacks bypass conventional protection layers

Ransomware is an ever-evolving form of malware designed to steal business-critical data to then sell this data or to encrypt files on a device, rendering any files and the systems that rely on them unusable. Malicious actors then demand ransom in exchange for decryption. Ransomware attacks are growing and are more sophisticated than ever. They are a sustainable and lucrative business model for cybercriminals.

In some cases, it is easier and cheaper to pay the ransom than to recover the data from a backup. However paying the ransom also does not guarantee that a victim’s files will be returned or that the system will be accessible again. Furthermore the affected network may still be infected and fall victim to a subsequent attack, (as they know that you’ll pay up).

Don’t let it get that far and find out what the points for improvement are in terms of security within your organization and whether your employees respond correctly to cyber threats, thanks to our security audit and baseline measurement.

How do we proceed?

We analyze your work processes.
We perform a review of your current IT solutions.
We analyze your security measures.
We make recommendations and personal offers, based on your specific needs.
We prepare the delivery, the installation and the configuration of the necessary hardware and software.
We plan specific appointments to perform the necessary migrations and/or installations.
After the installation, we follow-up to make sure the provided solutions are working as expected.

Our own repair center

K-Force VIP repair service
We have our own professional workshop with over 20 years of experience. Over the years, K-Force has become the reference in the region and far beyond as a reliable, qualitative and above all honest repair center. Our repair center is equipped with the latest tools and techniques. A team of experienced technicians handle PCs, Apple computers, printers, etc. on a daily basis.

Do you wish to send us a device to repair?
Please complete this form and send it back to us. You can also contact us directly by phone or by mail.

Our strengths

We welcome you in 3 differents languages.
We are experts in PC and Mac.
We are completely independent and thus not linked to any group or brand.
We offer a fast, reliable and professional service.
Honest diagnostics.
Every repair starts with a complete backup of the data present on your device.
K-Force has acquired more than 20 years of experience in different reparation techniques
K-Force is one of the few companies that is able to repair laptops, screen hinges, charging connectors and other difficult hardware problems that other repair centers often cannot repair.

A selection of our daily tasks

Data transfer from your current PC or Mac to your new device.
Cloning hard drives (a 100% identical copy of the content).
Recovery of lost or deleted data.
Removal of viruses.
PC cleanup & boost.
Setup of a backup and configuration
And much more!

How do we proceed?

We make an appointment to bring in your device for repair. You can contact us by phone or by mail. If you want to know the price of your repair in advance, you can request a target price in our repair center or by telephone on 02 / 380.23.32. Please note: this is often difficult to say in advance, and can only be confirmed after a complete analysis of the problem.
By default, we handle incoming repairs by the First In First Out principle. For an extra charge, we’ll handle your case as an express repair.
If the costs exceed € 100, we will contact you to avoid unexpected costs. When it is impossible to repair your device, or in case you refuse to repair your device, you’ll only the pay for the analysis costs.
When your device is repaired and/or ready for pick-up, we will contact you.

Remote or on-site assistance

Do you experience IT problems? We can probably fix them remotely. K-Force has a hotline with ticketing system and professional engineers. On business days, we are available from 8 a.m. to 12 noon and from 1 p.m. to 5 p.m.

Interested in a partnership or do you have any question? Contact us.

We welcome all questions and are eager to find the perfect solutions to respond to your specific needs.

    We value your privacy and we only use the information you entered here in order to reply you.

    Or call us now!

    We are happy to discuss your project, in person or via video call. Request a free consult with one of our IT or telecom experts to get to know each other and to look into your particular situation.