Checklist for the holiday season
Time for a well-deserved vacation! More people now opt for a longer trip to compensate for recent years when travel was more difficult, so we would like to draw your attention to a few things before you leave for your holiday destination.
Before you close that laptop, it is best to take a look at the list below.
Obvious, but nevertheless: don’t forget to set your out of office message!
Have you already experienced this? You expect an answer to an important e-mail, but it never arrives. You keep emailing and even calling. Only a few weeks later you learn that that person was on holiday. Avoid these kinds of situations and set an out of office message so that people who send you an e-mail are aware of your absence. At least mention in your message when you will be back. And you can safely use a pleasant joke in your message.
Also useful: block your calendar
Do you want to make sure that your status is really “unavailable”? This way you ensure that colleagues see that you are really “out of the office”. This is reflected in your Outlook calendar, but also, for example, in your status on Microsoft Teams. This way colleagues who want to plan a meeting or call you via Teams during your vacation are visually aware that you are not there.
Do you work with the Microsoft Bookings platform which enables customers to schedule an appointment with you online? Then it is absolutely necessary to set this correctly to avoid that appointments can be booked during your absence.
How do you set your absence during your holiday? Simply create a multi-day item via your Outlook calendar, and set your status as “Out of office” at the top. Finished!
Does the entire company close for a period and do you use Microsoft Bookings? Then it is best to adjust this in bulk via Bookings itself. Find out how, here: click.
Did you know that we can help you to set up Office services and train you and your employees to use them? View our range of training courses here: https://k-force.be/educate/.
Don’t let your customers stand in front of a closed door
In the above case of a collective closure, you should make sure that people who look you up online are also aware of the closure. A large majority look up opening hours via Google, so make sure that you indicate that you are closed for a certain period. You can do this through your business profile on Google. Instructions can be found here: click.
Have you already thought about your telephony?
Make sure that customers are not unnecessarily waiting on the line during holidays or closure days. Do you work with a telephone service in the cloud via K-Force, or do you still have an (old, physical) telephone switchboard via, for example, Proximus? Then pass on the adjusted opening hours and provide an audio message that informs your customers.
Does your current system not allow to set absence messages? Then, a revision and replacement of your current system is certainly not a superfluous luxury. As everyone knows, customers do not like to wait unnecessarily on the phone. One of our experts can advise you correctly.
Also think about the use of your mobile phone and your destination. Do you think you will need to make a lot of calls or make lengthy calls? Be careful with roaming, even within EU countries. And did you know that surfing in international waters (for example during the crossing from France to England) can cost you a lot? – beware of this and make sure to switch off your mobile data temporarily!
If you are planning to travel outside the EU or to areas bordering non-EU countries, please contact our back office team. They will be happy to advise you on the various Travel Passport and Travel Surf options so that you can travel with peace of mind.
Do you want to continue working while traveling?
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